- OneBPO’s Co-sourcing Success with a Global Retail Giant
How OneBPO Navigated Challenges to Exceed Key Performance Indicators for a Global Wellness Brand Initial DetailsCustomer: International Retail CompanyServices Provided: Industry: Health and Wellness Business ChallengesOur client, an international retail company specializing in wellness and beauty products, faced challenges with their previous service provider in meeting service level expectations. The high demand for exceptional customer … Continue reading OneBPO’s Co-sourcing Success with a Global Retail Giant - U.S. Retail Company Saves Millions Annually Through Strategic Outsourcing Partnership.
How an American Retail Company Reduced Costs, Improved Performance, and Enhanced Customer Satisfaction with OneBPO. Client Overview: Business Challenges: Our client is a U.S.-based retail company that sells personalized products such as bags, tumblers, mugs, and gift cheques. Agents handle inbound calls—categorized into order or service calls—to assist customers with personalized purchases, follow-ups, inquiries, and … Continue reading U.S. Retail Company Saves Millions Annually Through Strategic Outsourcing Partnership.
